Refund Policy

Refund Policy

Effective Date: [13/01/2024]

1. Returns and Refunds:

We strive to provide the best quality cat litter and service. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy for details on returns and refunds.

2. Eligibility for Refund:

To be eligible for a refund:

The product must be returned within [number] days of the original purchase.
The product must be unopened, unused, and in its original packaging.

3. How to Initiate a Refund:

To initiate a refund, please contact our customer service team at [your contact email/phone number]. Provide your order number and details about the product you would like to return. We will guide you through the return process.

4. Return Shipping:

Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure that we receive your returned item.

5. Refund Processing Time:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

6. Non-Refundable Items:

Certain items are non-refundable, including:

Gift cards.
Downloadable products.
Personal care items.

7. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately. We will provide instructions on returning the item and will either send a replacement or issue a refund.

8. Refund Exceptions:

We reserve the right to refuse a refund in cases where: