Shippment Policy

Shippment Policy

Effective Date: [13/01/2024]

1. Order Processing:

All orders are processed within 3-5 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

We offer the following shipping methods:

• Standard Shipping: [Estimated delivery time]
• Expedited Shipping: [Estimated delivery time]

3. Shipping Rates:

Shipping rates are calculated based on the weight of your order and the destination. The shipping cost will be displayed at checkout before you complete your purchase.

4. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking information.

5. International Shipping:

We currently offer shipping to select international destinations. International shipping rates and delivery times may vary. Customers are responsible for any customs duties or taxes imposed by their country.

6. Delivery Delays:

While we strive to meet the estimated delivery times, please note that delivery may take longer due to unforeseen circumstances or events beyond our control, such as weather conditions or customs delays.

7. Missing or Lost Packages:

If your package is missing or lost in transit, please contact our customer service team at [info@firstleaf.com.au]. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.

8. Address Accuracy:

Customers are responsible for providing accurate shipping information. Please double-check your shipping address before completing your purchase. We are not responsible for packages delivered to incorrect addresses provided by the customer.

9. Shipping Restrictions:

We may be unable to ship to certain locations or P.O. boxes. Please check our shipping restrictions before placing your order.

10. Contact Information:

If you have any questions about our shipment policy, please contact us at [info@firstleaf.com.au].

11. Policy Changes:

We reserve the right to modify this Shipment Policy at any time. Changes will be effective upon posting on our website.

Thank you for choosing FIRSTLEAF cat litter. We appreciate your business!